Question 1

How do I reach your shop?

Accepted Answer

See our Contact & Location page for detailed directions and transportation options. We're located at Via Valassina 103, Bellagio, Italy. We offer free shuttle service from downtown Bellagio on reservation.

Question 2

Is it going to rain?

Accepted Answer

Do not use the weather app on your smartphone! We find the most reliable weather site for our area to be 3bmeteo.com Check 1-3 days in advance for the most accurate forecasts. Forecasts greater than 3 days in advance are unreliable given our location. Remember to look at the hourly forecast. We will use the forecast for the hours of your tour to make decisions on scheduling. Luckily, in Summer it typically rains only in the late afternoon or evening (if it does rain at all!). Generally the weather is great in our area!

Question 3

What biking accessories do I need to bring? What kind of pedals do you have?

Accepted Answer

All our rentals include a helmet, pedals, rear bike lights (if available), and a saddle bag (spare tube, tire levers, and co2 cartridge). Hand pumps are included on the e-bikes. *If you are used to using specific lights at home, we encourage you to bring them. Safety first! If you need any accessories beyond these items, such as mirrors, specific mounts, or other light types, it is suggested you bring them. We do have some garmin mounts and phone mounts available but can't guarantee availability at all times. We have several accessories for sale, such as water bottles, energy bars, and wide selection of cycling apparel. Pedals: We have Look Keo, Shimano SPD-SL (road style), Shimano SPD (MTB style), and flat/platform pedals available. All pedals are included with your rental bike.

Question 4

Can I leave my bag at your shop?

Accepted Answer

We have a changing room area with lockers where you can leave personal items while you ride. Bike It! does not take responsibility for lost items.

Question 5

I can't make one of your shop shuttle times from the ferry station downtown. Could I schedule another pickup time not listed?

Accepted Answer

Yes, you can! Please e-mail or call us with at least 24 hours notice to let us know when you'd like to be picked up, we will try our best to be available for pick-up at the time of your choice, but cannot guarantee it. Our shop is a 15-20 min. walk from the car ferry station in downtown Bellagio.

Question 6

Do I need to make a reservation in advance?

Accepted Answer

We encourage you to make your reservation well in advance of your trip. We have great swings in demand for our bicycles, especially for specific models. You can check availability yourself on the rental bike pages, or email us for last-minute availability.

Question 7

I'm not sure what size bike I need. Can you help me choose?

Accepted Answer

Use our size chart to help choose your e-Bike size. For road bikes, send us your height or current bike size and model. Bianchi sizing is 47, 50, 53, 55, 57, 59, 61.

Question 8

I'm not a serious cyclist. Can I handle the rides?

Accepted Answer

You can handle anything with one of our electric bike rentals! If the elevation of the ride/s you are looking to do seems too daunting, an e-bike is the way to go! All of our road and mtb routes can be done by e-bike, and our Family Biking Routes are designed to be ridden with e-bikes.

Question 9

What is your cancellation policy?

Accepted Answer

All cancellations must be in writing and sent to info@bikeitbellagio.com. There will be a 5% change fee for any changes resulting in a partial refund. Online reservations: 90% refund up to 21 days before, 50% up to 10 days before.

Question 10

I'm not staying in Bellagio and I'm not sure I can make it to the shop. Could I arrange for my rental bike to be delivered?

Accepted Answer

Of course! We do bike deliveries all around Lake Como. We kindly ask that you try to schedule your delivery at least 48 hours in advance in order to guarantee a great delivery service. Delivery fees depend on where the bike is being delivered and/or collected. Please e-mail us to arrange a delivery and/or pick-up.

Question 11

Where should I stay in Bellagio? Which Restaurants should we go to?

Accepted Answer

There are numerous lodging possibilities on Lake Como! Ranging from luxurious resorts to campsites. We can proudly say that all of the hotels and accommodations in Bellagio offer amazing and unique stays, you can't go wrong! If you are a group of cyclists looking for Villa accommodations, we work directly with Villa Vassena For mountain-biking or E-MTB groups we recommend TreeB Bellagio , a new and beautiful mountain lodge right in the middle of several great trail rides above Bellagio. In terms of restaurants and other things to do, check out our Cyclist's Guide to Bellagio Blog . We hope this helps! If you prefer a complete all-inclusive cycling holiday, explore Bike It! Tours for packages that combine accommodation, guided rides, logistics, and local experiences.

Question 12

Where can I read the rental contract and tour waiver I'll be signing at the shop?

Accepted Answer

Here they are: Rental-only contract Tour participant waiver We have great swings in demand for our bicycles, especially for specific models. You can check availability yourself on the rental bike pages, or email us for last-minute availability.

Question 13

What are your daily rental hours for bikes?

Accepted Answer

Our bikes are rented on a day-use basis only: each rental bike is available to you during our business hours, from 9 AM–6 PM. You can pick up anytime after 9am, and you must return anytime before 6pm. Example: Can I rent from 2pm today until 2pm tomorrow? Yes you can. It is important to note that our rentals do not run on a 24 hour cycle, but instead on a calendar day, so this would be a 2 day rental. We do not offer hourly or half-day rental prices. Multi-day rentals do not need to be returned to our shop each evening. You may store them safely at you accommodation.

Question 14

Things to remember before your ride

Accepted Answer

--Need a pick up from Bellagio town center (meeting point in front of Banca Intesa)? Book a pick up by calling the shop at least 24 hours before your tour/rental. When you call, please know your exact ferry arrival time at Bellagio. The ferry is about 15 minutes from Varenna or Cadenabbia. The Menaggio line sometimes stops in Varenna before arriving in Bellagio (hence 30 minutes). Use Navigazione Laghi to check the ferry times. --Unless otherwise requested, your bike rental will come with flat pedals, comfortable for use with sneakers or flat shoes. --If you are taking a ferry to start or end your route, please know the Ferry times to return to the shop before close (18:00). These are posted in the shop entrance. We do not accept late returns. --We welcome you to leave small bags/shoes in our changing room. Bike It does not accept responsibility for lost items. --Do not use the weather app on your smartphone! We find the most reliable weather site for our area to be 3bmeteo.it, when checked 1-3 days in advance. Forecasts greater than 3 days in advance are unreliable given our location. Luckily, in Summer it typically rains in the late afternoon or evening (if it does rain at all!). --We do have garmin mounts available (stem mounts only) for road bikers but not unlimited amounts. Please plan on bringing your own mount if you want to be 100% sure to have one for your bike.

Question 15

Bike Safety - Helmets and Locking Your Bike

Accepted Answer

--Your rental comes with a helmet and bike lock for your safety and the security of the bike. This is included in the rental price. --Helmets are not mandatory by Italian law, however, wearing a helmet when renting a bike with Bike It! Bellagio is mandatory. We prioritize safety for our customers. --We provide bike locks free of charge with your rental. Please lock them in a place where you can still keep an eye on them (e.g. You're at a restaurant or café' and you can see where they're parked and locked from your table). If you can't keep an eye on them, please lock them in a place you feel will be secure, with people around that would hopefully intervene in case of a possible theft. Theft is not too common in our area but it can and has happened. Please use your best sense of safety and treat our bikes as if they're your own! --If you elect to not bring a lock with you, but want to stop at the Ghisallo Cycling Museum, your bike will be safe. Just ask for a lock at the door and they kindly provide them at no cost to cyclists. They have a bike rack right outside of the museum to park your bike. Please park your bike at the museum before visiting both the museum and chapel

Question 16

Rules of the Road and Flat Tire Help

Accepted Answer

--Ride on the right side of the road, always single file when on roads with cars, respect stop signs and stop lights, use signals when turning --Your rental comes with a saddle bag that includes a bike tube, tire levers, a pump or co2 cartridge (road bikes), and a multi tool or Allen wrench. Flat tires are unusual, but they do happen. You should be equipped to change a flat if needed. Here is a link for a step by step guide on changing a flat: How to change a flat tire (using CO2 or hand pump) How to use CO2 canister --Please remember the bike parking rules (for road and mtbs), for ebikes used the kickstand! We have a sign outside our shop for bike parking rules: use the rear wheel or saddle to park them against a wall if no specific bike rack is available, do not use the frame! --Keep our phone number at the ready (+39 3349751604). We respond to phone calls and WhatsApp messages and can talk through small problems or send help when we are available. We can't guarantee immediate roadside assistance nor is it included in your rental contract. We try our best to be available in case of emergencies but cannot guarantee it at all times. We will assist you in finding a solution if we cannot come to the rescue. --There are many bike shops around the lake who can provide assistance or parts if we're not able to help out, please let us know if you plan on getting assistance from another shop. We do not cover labor or part costs for repairs that are due to customer error. Lenno (bici sport 2000) Argegno (guti bike rental) Cernobbio (run & bike, lake como cycling) Como (cicli ferca and the Specialized store) Menaggio (canajas e-bikes) Lecco/Malgrate (rush cycle and the specialized store)

Question 17

How to Use an E-Bike, Tips and Troubleshooting

Accepted Answer

Check out our video on How to Use an E-Bike , please watch before your rental! --Make sure the power is on before you start riding. --We recommend using both brakes. --Always use the kick stand if you have one. Don't lean your bikes on anything, not even bike racks. --Use the + and – buttons to change the assist power levels at any time. --The shifter that is closer to you will make it easier to pedal. --Shift the gears AND adjust the power to find a comfortable pedal turnover on flats and hills. --You must use the manual gears together with the electric assist and the gears must be used efficiently. For example, if you are climbing up a big hill in the smallest/hardest cog in the back while on turbo mode, this is inefficient and will cause the battery to deplete more quickly. When climbing, use the easier/larger cogs as you would on a normal bike, in the assistance mode of your choice. Thanks! --If you get an error code on your screen, please call us for assistance to find out what the issue can be and if it can be resolved by phone. --When shifting gears, use light pressure on the pedals until the shift is complete. You shouldn't hear loud clanking when you shift.

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